The British Printing Industries Federation (BPIF) is the principal business support organisation representing the UK print, printed packaging and graphic communication industry. BPIF strives to ensure its members’ requirements come first and through listening to their needs have developed an unrivalled range of products and services that go well beyond those provided by a traditional trade association.
BPIF provide the highest standard of support and training for printers to grow and develop healthy, sustainable and profitable businesses, aiming to provide an environment geared towards their businesses success.
Founded in 1958, Brett Martin is a market leader in the production of rigid plastic media for signage, display and print applications. Globally renowned for its product quality, service excellence and range evolution, Brett Martin’s plastic sheet products include the ever expanding Foamalux brand, which offers one of the most extensive foam PVC sheet ranges available on the market, and its transparent sheet ranges which have earned a global reputation for their reliability and performance.
Much more than just a manufacturer and supplier, Brett Martin combines its quality product portfolio and comprehensive logistics network, with an unrivalled ability to offer guidance on material selection and consultation on production challenges such as static control. This has given the Northern Ireland based company a deserved reputation as a valuable business partner to companies in the sign and graphics sector.
As a long-established provider of business opportunities for individuals, partnerships, companies and industry organisations across the world drupa, the key event for the printing and crossmedia sectors, applauds all professional colleagues and companies who strive to make a positive difference to the standards of service offered to customers, suppliers and associates.
In both commercial and social life it is vital to have a genuine interest in people and this is at the heart of recognising the importance of the customer, both external and internal.
We also believe that the contributions of the individual members of the team are indispensable to delivering a successful outcome for the customer.
The PrintWeek Awards offer an outstanding opportunity to celebrate the essential part that service plays in improving and enhancing the customer experience. drupa is honoured to be the official sponsor for the Customer Service Team of the Year category.
Excellence is suitably acknowledged and we thank the contenders and the nominees for participating and congratulate the winner of the drupa Customer Service Team of the Year Award.
EFI is a global printing technology company with the mission to inspire the world with spectacular imagery on any material. Leading the transformation from analogue to digital imaging, we are passionate about fueling customer success with products that increase competitiveness and boost productivity. To do that, we develop breakthrough technologies for the manufacturing of signage, packaging, textiles, ceramic tiles, and personalised documents, with a wide range of printers, inks, digital front ends, and a comprehensive business and production workflow suite that transforms and streamlines the entire production process.
Digitisation is changing printing, opening up new and exciting opportunities and demanding new ways of working and new skills. There has never been a more exciting time to be in print. In sponsoring the Trainee of the Year award, Heidelberg hopes to encourage printers to foster development and excellence in their workforce. Attracting and keeping staff, training and developing them for tomorrow’s world, is critical to success. In the words of Richard Branson: “Train people well enough so they can leave, treat them well enough so they don't want to.”
Heidelberg supplies equipment, workflows, consumables and support services and it has in recent years collated data that enables it to advise printers on how to achieve Overall Equipment Efficiency, to maximise output. This goes beyond the technology itself (though that is vital) to working practices and that highlights the importance of process discipline but also people power for top production and business performance. Well-trained staff with a can-do attitude and an understanding of good working practices are good for efficiency, for reputation and for profitability.
Intelligent Finishing Systems (IFS) is one of the leading suppliers of finishing equipment in the United Kingdom and Ireland. IFS have established a broad portfolio of finishing solutions. These systems are widely recognised as among the finest in their sectors and include highly automated, easy to operate, market leading choices from key manufacturers Horizon, Foliant, Durselen, Petratto, Perfecta, SCS, and Technau. Collectively they deliver business winning solutions in many of the key finishing disciplines – including folding, perfect binding and saddlestitching. IFS is the definitive point of reference for quick-response professional finishing solutions for every print need from digital on demand runs-of-one to high volume litho work.
Premier Paper is the UK’s leading independent paper merchant and, through its nationwide branch network, offers an extensive choice of products and top brands from many of the world’s leading paper manufacturers. Premier’s range also includes the widest choice of media for digital production presses.
Within its business divisions the teams are equipped with specialist knowledge and extensive experience and are ready to offer guidance and advice to ensure that customers are able get the best from the products that Premier offer.
Sun Chemical has long been known for innovation, technical expertise, and for the quality and performance of its products. It offers enhanced value, service and support to its customers in packaging, commercial, publication, screen and digital markets. Sun Chemical specialises in the development, production and supply of state-of-the-art printing inks and coatings. In addition, Sun Chemical offers its customers a single-source supply of all their pressroom consumables, guaranteeing best-in-class products that have been selected for their excellent compatibility with the company’s inks and coatings. With ink ranges such as Express, a high performance Commercial sheetfed ink and IDL, the ultimate low energy curing product, Sun Chemical continues to extend the boundaries of ink technology and to improve the products supplied to the industry. It is recognised as the “Ink Supplier of Choice”, the company that sets the standards, the company that others are judged by, a benchmark for the industry.”
Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.
Our vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. This motivates us — inspires us — to do what we do. To make what we make. To invent, and to reinvent. To engineer experiences that amaze. We won’t stop pushing ahead, because you won’t stop pushing ahead. You’re reinventing how you work. How you play. How you live. With our technology, you’ll reinvent your world.